Wednesday, July 6, 2011

Another great experience

When it comes to customer service, it is hard to be motivated to call them up. Most of the time they can be little or no help. However, when I called OCZ's customer service, I had a very helpful man. The man knew what he was talking about and was glad to assist me. The reason I had placed the call was because the 60 GB Agility 3 I had bought did not come with a 2.5" mounting bracket like it was suppose to. Even though I had an extra, I wanted to notify the company of this bad quality of packaging. Someone is suppose to make sure that all the parts are with the drive before it ships, and since mine did not come with all the parts I will be filing a small complaint as well as requesting a replacement for that part. Unfortunately I couldn't do that over the phone, so today I will be filling out a suppose ticket. The ticket will allow me to get a replacement part. 

Next on my agenda was asking the customer service rep about the issues I had been reading about regarding SSDs. Recently, there have been many reports on OCZs forum of issues regarding their Agiltiy 3 and Vertex 3 drives. Most people say it is firmware related, but you can never be sure. The issues would include Blue Screen of Death (BSOD), lock ups, and freezes of the Window OS. I asked the rep if this problem was really as rampant as it was made out to be. He responded by assuring me that this problem is very minuscule, and most likely is a result of a driver issue for some people. If this is really the case, then I should have no problem when looking at a purchasing a 120 GB drive for my Windows OS. This is what good customer service is all about.


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