Recently my friends iPhone completely stopped responding. The screen was completely black, it wouldn't take a charge, and I couldn't turn it on or off. I had no idea what the issue was. My first though is maybe it had gone dead or something was defective, however I didn't want to believe that to be the issue. So I searched the problem on Google. I came across multiple Apple support threads in which people suggested a "hard reset" of the device. A hard reset, for those who don't know, is a way to force a device to restart if it is frozen. To do this with the iPhone, you have to hold the power button and the home button at the same time for 10 seconds. After doing so the iPhone restarted and booted as it normally would, thus fixing the problem. I am not quite sure what caused my friends iPhone to do this, but this fixed it. If you ever have that issue make sure to try a hard reset before you get on the phone with Apple.
~Dave
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